Customer Service & Relationship Management Specialist(CRMP) Course
Learn how to deliver exceptional customer experiences and build lasting relationships. Develop communication and service skills that drive customer loyalty and business growth.
Instructor Name - Richard Benson
About this Course
This course focuses on delivering high-quality customer service and building strong client relationships. Learners will develop communication, problem-solving, and interpersonal skills necessary to enhance customer satisfaction and loyalty.
Skills you'll gain
Deliver exceptional customer experiences that build loyalty Handle customer complaints and challenges professionally Build long-term relationships that drive business growthSyllabus
- Importance of customer service
- Customer expectations
- Verbal and non-verbal communication
- Active listening
- Complaint resolution
- Difficult customers
- Customer retention
- Loyalty strategies
- Professionalism
- Continuous improvement
- Certification
About the Instructor
Richard Benson
Coperate Professional
4.87 Instructor rating
1,533 reviews
20 Students
29 courses
Paid
₦ 20k
Duration
2.0 Hrs
Lectures
4
Enrolled
240 students
Language
English
Skill Level
Beginner
Deadline
Life Time
Certificate
Yes